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How Does Call Patching Work?

Call patching (also known as “live transfer” or “warm transfer”) is a common way for an answering service to hand clients their calls. There are three ways to do call patching with our answering...

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Scheduling Appointments While Using a Virtual Receptionist

Do you know if your schedule is full or how tomorrow’s agenda looks? Will you be aware if someone cancels on an afternoon appointment? Without proper scheduling, you could waste valuable time showing...

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Can Phone Automation Hurt Your Profit?

Technology continues to grow at a tremendous rate, especially during the last 10 years. Phone automation has benefited from some of the new technology and has provided ease to the lives of many...

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Generate More Profits

How would you like to have more time on your hands to generate more profits for your company and grow your business? There is one great way to make this scenario happen for you. A telephone answering...

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How to Speak with Angry Customers on Customer Service Calls

Customer service can be a rewarding opportunity for employees and those of answering service companies. Most times, the experiences with customers are great. However, when dealing with angry customers...

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Answering Services Help Nonprofits Gain Visibility

One of the greatest labors of love is operating a nonprofit. The process often consumes long tiring hours spent working with little time for marketing and visibility. When it comes to marketing and...

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Finding the Right Medical Answering Service

A Medical Answering Service is another name for answering services or virtual receptionists that specialize or are well accustom with medical offices. When you choose to hire a Medical Answering...

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Shared Resources Management at AnswerFirst

Shared Resources Management at AnswerFirstWith the ongoing chatter about shared resources, I thought I would write about how we at AnswerFirst manage our shared resources with the help of technology....

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‘NO, I JUST WANT PRICING’– On importance of educating potential clients

‘NO, I JUST WANT PRICING’ – On importance of educating potential clientsHiring a contact center means putting your current revenue stream and the ability to generate new revenue into the hands of...

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Revolutionize Event Planning with a Virtual Receptionist

The hectic lives of event planners often challenge them with planning and preparing for the next main event. While a planner may be hard at work with a client considering themes, guest interests and...

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